Yes, we do! We offer free standard shipping on all orders shipped to the 48 contiguous United States (including the District of Columbia) and 10 Canadian provinces. No minimum order is required.   

We ship to the 48 contiguous United States (including the District of Columbia) and all 10 Canadian provinces free of charge. Expedited and priority shipping are available for a fee.  
Please note that currently we do not ship to Hawaii, Puerto Rico, the US Virgin Islands, and Alaska. 

Yes! But to ship to a P.O. box, we only allow standard shipping. 

Free Standard Shipping: Most orders ship within 1-2 business days, so your product should arrive in 5-7 business days.

Expedited Shipping: Expedited orders ship within 1 business days and should arrive in 3 business days.

Priority Shipping: Priority orders ship within 1 business days and should arrive in 2 business days.

Yes, we do offer expedited (3-4 business day delivery) and priority (2 business day delivery) shipping for a fee.

Please check your tracking number to see the status of your package or contact us at care@ballucci.com. 

Don’t panic! After you checkout and pay, we provide you with a tracking number and carrier information so that you can track your package.  
If you are a registered user, the tracking number will be in your account. Go to Your Orders, then click on Order Tracking. 
If you placed an order as a guest without creating an account, please check your email as an email with your order and tracking numbers will be sent to you after placing an order. 

Unfortunately, we are unable to change your shipping address after the order has been placed. 

Please verify your shipping address in Your Orders account. You can also look for a notice of an attempted delivery. See if someone else accepted your delivery as well. If all of these don’t work and you still haven’t received your package in 2 days, please contact us at care@ballucci.com. If you checked out as a guest, please do contact us if you experience any of these problems. 

Please go to Your Orders to see if your missing item is in another shipment. If it’s not in another shipment or something you didn’t order arrived, please contact us at care@ballucci.com. If you checked out as a guest, please do contact us if you experience any of these problems.

No. Our team is working hard to ensure that orders are shipped right away and as a result changes to the delivery date cannot be accommodated. 

Unfortunately, we do not ship internationally at the moment. 

We will send the order number to your email. If you are a registered user, the tracking number will be in your account. Go to Your Orders, then click on your tracking number and a drop-down page will show your order status and location. 

If you have created an account, you can check the status of your order by going to Your Orders, then click on your tracking number and a drop-down page will show your order status. If you placed an order as a guest without creating an account, please check your email as an email with your order and tracking numbers will be sent to you shortly after placing an order. 

 Yes, you can cancel your order as long as a shipping label has not been generated. Once a shipping label has been generated, you must receive the item(s) and then request a return instead. Please contact us at care@ballucci.com for any exchanges and returns. 

In Your Orders, please find and click the Cancel button. However, if the item is shipped or the shipping label has been generated, you cannot cancel your order. You must receive the item and you should request a return instead. If you ordered as a guest, please contact us at care@ballucci.com. 

We have a 30-day return policy from the day of successful delivery of the order. All items must be in new and unused condition in the original Ballucci packaging including manuals and hardware kits. 

Please note that items on sale at 40% off or greater are final sale and cannot be returned or refunded.

To exchange a product, keep the item in its original box and contact us at care@ballucci.com. If you have an account with us, you can go to the Your Orders page and request a return there. If you checked out as a guest, please do contact us if you experience any of these problems. Please note that all items must be returned in the original Ballucci box.

The refund will be issued on the same card that was used to pay for the order. Please note that we cannot issue the refund to a different card unless the refund transaction is declined with the original card. 

The refund will be issued 3-5 days after the warehouse confirms receiving the package. If you have not received your refund after this timeframe, please contact us at care@ballucci.com. 

Don’t fret! You can request a return in Your Orders account. Just click the Return button. You can also request a return by contacting us at care@ballucci.com. Remember, you need to keep the original box for your item to be returned! If you checked out as a guest, please do contact us if you experience any of these problems. 

When you contact with such inquiries, please ensure to provide the order number, contact information, and images of the damaged/incorrect product.

We accept all major credit cards including Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, and Cartes Banacaires. 

Yes, we do accept PayPal payments!

American and Canadian customers can arrange financing for their purchase(s) of $50 or more with our financing partner, AfterPay.  
This option is available at checkout. However, for any interest, installments, or payment plan terms questions, please contact AfterPay directly. 

If you are purchasing from our US Website the prices are listed in US Dollars. If you are purchasing from our Canadian Website, our prices are listed in Canadian Dollars.  

Yes, we use 256-bit encryption to process your credit card information during payment.

Yes, we do collect sales tax as required by law in the United States and Canada. Sales tax will vary depending on zip code or postal code. If your shipping address is changed after your order is placed, the difference in tax rate will need to be changed/refunded. 

To process your tax exemption, you need to place your order as normal. Once you receive the e-mail confirmation, please contact us at care@ballucci.com and include a copy/photo of your relevant certifications, forms, or ID cards in the e-mail. We will then correct and refund the tax amount on your order.

Your card will be charged once the order is placed. If you decide to cancel before your order is processed and before the shipping label is generated, you’ll be refunded in full. 

We reserve the right to change the prices of our products at any time. We do our best to keep our prices as affordable as possible depending on our supplies and the fluctuations of the market.  

Yes, we do price matching. If your purchased item goes on sale for 30 days from the date of your delivery, then we’ll be happy to honor the sale price.  
Because we sell across multiple marketplaces, you may be seeing re-sellers on these marketplaces. We’ll be happy to honor any sales price offered as long as the offer is from the official Ballucci store page.  

The promo code should be entered at the checkout. Please note that only one code can be used per order. 

Please contact our customer service by email and we will be happy to help you. 

Wondering when we’ll restock? Contact us at care@ballucci.com and we’ll let you know immediately!

Please contact us with your order number and we will be more than happy to email you a copy of the instruction manual.

First, we apologize for any inconvenience caused. Please contact us at care@ballucci.com with your order number and the specific part that is missing.

Cleaning our products is easy! Simply wipe the item with a soft dry cloth.

Don’t worry! You can click Forgot Password at the bottom right corner of the sign-in/sign-up page. Clicking on that button will help you reset your password by asking for verification and then giving you instructions for reset.  

It’s simple! Go to Notifications and News in Your Account and uncheck “Get notifications/news through your email”. 

Our products’ size and dimensions might look different in photos, but we make sure to indicate the accurate dimensions of our product on the product listing. The photos on our website are taken by professional photographers under lighting conditions that are typical in a residential home. However, the photos might look different depending on the display of your monitor or printer. In addition, we are using different materials such as marble, leather and solid wood. Products you receive may not be an exact replica of the photos displayed due to natural variability in these raw materials.

Our customer reviews help others learn more about the product and decide whether they should get that product for themselves. Because of this, we do not tolerate reviews that are made to mislead or manipulate customers. We also do not allow anyone to write reviews for promotion. Here are some of the following reviews that we have no tolerance for and that we will remove: 

• Review by unpurchased or unverified buyer. 
• Reviews in exchange for monetary rewards. 
• Multiple negative reviews on 1 product from a single customer.
• Reviews with profane language.
• Reviews related to carrier issues such as damage or late deliveries.   

Definitely. Any information you provide us with such as names, address, etc. are not shared with any third parties. 

No, we do not store any of your credit card or payment information on our website.

Passionate, innovative, and forward thinking–that’s who we are. Ballucci® is where simplicity meets ultimate sophistication. We offer modern, sleek furniture and home accents that are well-designed by an international team and are affordable and durable. Our goal is to inspire and improve your lives by creating functional, trendy, and productive living and workspaces. To know more about us, click here.  

Please contact us at care@ballucci.com if you need further help or assistance.